Ms. McDermott is a high achieving individual with a work ethic that is unmatched. She has outstanding public speaking, coaching, and training skills. … but I think her most valuable assets are her unwavering positive attitude and solid leadership skills. She exudes a positive attitude that is contagious to others and … led to a team approach and a can do attitude when confronted with challenges. I have seen few that have her level of skill in this area.
I was assigned to take [ICT’s three day] Leadership Seminar … it was without a doubt, the best training that I have attended in my 19 years with this department. Ms. McDermott had keen insight into the future of this department and challenged us to share in that vision. Not only did we have the challenge of looking at our careers, and our fit in the future here, but we had a team building experience that will enhance our ability to work together as a team. We all left the training with a renewed hope for the future of our department and the role that we play in it…
It only takes a few minutes with [Ms. McDermott] to recognize her intelligence, enthusiasm, dedication, and her love for her work. She employs the admirable combination of firm structure and compassionate caring.
I came to [ICT’s three day Leadership Seminar] expecting the same old, same old. I was shocked to not only find myself loving the course but learning things about my work community that I had never even considered. My outlook towards each person has changed and the things I learned about myself made a powerful impact on my life, paths, and choices that are now, crystal clear. Now, I will make those choices based on conscious decisions. My eyes are wide open!
During the past six months, I have worked closely with Ms. McDermott, who provided extensive training for our department. She provided team-building training for the management team and ethics training to all line staff. She also provided technical assistance in the area of arming and was especially helpful to me in creating new policies and procedures for the department. Ms. McDermott is very dedicated to the field of probation and has an outstanding work ethic.
[ICT] provides the most motivating and unique training I have seen in my thirty years of probation work! Donna’s style and ability to tailor the training to your department makes ICT an agent for positive change in your organization.
… As a seasoned, professional facilitator, Ms. McDermott presented and demonstrated the core values of integrity, courage, honesty & trustworthiness. She demonstrated that ethics can be modeled, chosen, distinguished and applied. We learned that it is a decision available each day; so each day, we have an option and an opportunity to make a different choice. Additionally, she verbalized and described some of the root causes of fear/addiction; she classified one of the leading, underlying causes that prevents ethics from being a chosen response … This class changed the quality of my life & work!
Her positive spirit, enthusiasm, and her passion for involving staff at every level and throughout the process promoted a sense of ownership in those who had begun to grow disheartened under new pressures. With renewed vigor, increasingly more staff invested their energy under her leadership and coaching style.
Our department has struggled with meetings for years. They have been so bad, for so long, that people simply refuse to come. Therefore, our ability to disperse critical information is crippled. During this training, we found ourselves looking at one another and lights went on all over the room for our managers. It is so simple yet we have not had these tools before. During the class, we formulated a new meeting agenda template and are actually excited about our next meeting! The class was also a lot of fun, an added bonus. Thank you!
I don’t make these claims in the abstract; I make them after having seen the results …. I have observed the results in the courtroom, I have had the opportunity to speak directly with the kids in the program, and I have happily heard of many success stories after they have completed the Compass Program and left the detention center.
Donna “Jamie” McDermott,
CEO and Founder of ICT
“The answers to the real problems we face in restorative justice and public safety are never found in training manuals. Therefore, it is always a mistake to think we can teach people what to think. The goal, instead, should be to provide them with the tools they need to think through a problem, develop an ethical solution, and act in the face of profound stress. This is what ICT does. This is who we are.” – Donna “Jamie” McDermott, MPPA
Jamie selected to present two workshops at the September 2017 CPPCA Conference
The conference will be held on the Historic Queen Mary in Long Beach, CA.
Workshops will focus on SB1143: Discovery, Implementation, Compliance
Given the tremendous success of her presentation to 136 probation managers at the CAPIA Conference in Pismo Beach on November 15th, 2016, CPPCA has invited Jamie to provide two-four hour sessions dedicated to this critical topic for institutions.
SB1143 was co-sponsored by Chief Probation Officers of California (CPOC). SB1143 must be fully implemented by probation departments by January 1, 2018.
The CPPCA courses will delve more deeply into the legislation and steps needed to comply with this new legislative mandate. Participants will leave the course with a plan of action and tools to assist with implementation..
This is what institutions executives had to say about the CAPIA presentation:
“This training should be offered to every staff from line staff to management in order to provide understanding of the youth we work with and the change that is expected of all institutions. Excellent training!”
“I have been coming to CAPIA for eight years. This is, hands down, the best training I have experienced.”
“An excellent trainer and so very knowledgeable about topics needing to be addressed due to new law changes and legislation.”
“I really enjoyed the energy of the facilitator. She was on point with everything she said; very relevant to my work.”
“[Our] county needs this presenter to facilitate … supervisor training. This class is great and she is very motivational.”
“When you’re in a position of leadership, you should constantly be probing and delving into what could possibly make your department better.”
—David Todd, Police Chief
• Serve public safety organizations that are committed to building competencies and a plan for ongoing success in personnel, sworn and non-sworn
• Specialize in the creation and delivery of dynamic, learner-centered training curricula
• Provide proven, expert, and credible training that is specifically designed to develop positive leadership and management skills in probation, police, sheriff’s and prison personnel
• Analyze current trends and best practices that stem from direct experience in the field to bring the most up-to-date, advanced training available