Creating a Culture of Continuous Improvement: The Fine Art of Performance Management
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STC Certification Number: 04470044
Course Summary:
During this highly interactive course, participants will create and/or refine meaningful strategies and measures that are S.M.A.R.T. (Specific, Measurable, Agreed Upon, Relevant and Realistic and Time Bound). These actions will be in alignment with the department mission. They will then create a department action plan with strategic, quantifiable performance indicators.
Performance Objectives
a) define what a S.M.A.R.T action is in the context of performance management;
b) define their specific commitment to one or more departmental S.M.A.R.T. actions;
c) define continuous improvement and at least two meaningful objectives that assist in supporting the mission of the department through performance management;
d) List at least two department performance indicators
Instructor Specialty
Jamie has specific experience developing evidence based, successful large and small programs and implementing those programs in law enforcement environments. Jamie has received training over 20 years in this specific area beginning with the National Institute of Corrections/Department of Justice in the area of leadership development and program design for juvenile institutions. One program Jamie designed and implemented reduced incident reports by 54%. This resulted in a dramatic increase in programming and a large decrease in recidivism. Jamie is committed to ongoing training and has dedicated over 10,000 hours to training specific to this topic. This combined with their direct experience and successful implementation of programs in the United States and internationally make Jamie a subject matter expert. Their goals are always related to finding organizational success that is tied directly to the Mission of the department. To do that, there needs to be a clear mission and goals to help team members remain focused, purposeful and help bring strong organizational cultures.
