Conscious Communication: Strategies for Creating Respectful, Collaborative Models: STC # 03907-083580
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Island Consulting & Training’s Most Popular Course
Over 1500 students enjoyed this course in 2018 and the evaluations were consistently superior. ICT combined over 400 hours of the most up-to-date, evidence based training to bring you a course that will not only improve your current communication skills, but provide you with advanced methods to enhance teamwork, collaboration, and cooperation in the workplace.
“As always, Ms. McDermott’s curriculum and delivery were appropriately targeted to the audience’s needs. I am taking away a greater understanding of the importance of acknowledging the needs and feelings of myself and others. AWESOME information on empathy and the tolerance threshold.” –Assistant Chief Probation Officer
Course Description: This course will combine the evidence-based practices of interpersonal neurobiology with integral communication models such as Non-Violent Communication (NVC), Motivational Interviewing, and Imago to teach participants respectful, collaborative communication strategies. This systematic approach teaches the communicator how to utilize both empathetic listening and needs acknowledgement, and how to open the door to behavior modification requests. The participant will learn how to listen effectively, discover limiting beliefs, dispel labels, define what the window of somatic tolerance is, understand one up-one down thinking, explore the role of power and identity in communication, and investigate the differences between impact and intention. We will also examine the drama triangle of villain, victim, and hero as it pertains to the workplace. This course will ultimately enhance every participant’s idea of what it means to be heard and respected and how to powerfully communicate through identification of core needs.
“Very informative and educational. I will be able to apply physical indicators and understanding the window of tolerance.” –Division Director
Instructor Specialty: Ms. McDermott is constantly seeking avenues to advance her own learning in order to provide her students with the most up-to-date, cutting edge, evidence based training programs available. Ms. McDermott has completed over 800 hours of training specific to communication. She is committed to providing the most current evidence-based material to her students, and her dedication and passion for the subject matter is further evidenced by the consistent praise she receives from her students who routinely applaud her for her charismatic, humorous, learner-centric approach.
Performance Objectives: At the end of the course, the participant will be able to:
a) Teach the drama triangle of villain, victim, and hero as it pertains to the workplace
b) Teach the circle of perception
c) Discuss the difference between impact and intention and how to utilize this tool in discussions that involve accusations of wrongdoing
d) Describe the OFNR model of NVC
e) Demonstrate the IMAGO communication model of compassionate and empathetic listening
f) List their personal triggers in challenging situations and discussions