Frequently Asked Questions – Live On-Line STC Approved Trainings

    1. Q: Has STC approved this training platform?
      A: Yes. STC approved ICT’s Live On-Line Training Program on Monday, March 17, 2020.
    2. Q: What if we already have a course scheduled with ICT?
      A: GREAT! Let’s keep that date and complete that course for all registrants as planned by simply changing the platform. Simply email and we will switch the class to Live On-Line Training. Each person enrolled can utilize a laptop or work computer so that CDC recommendations regarding social distancing and STC training requirements can be met with ease.
    3. Q: What if we have a student who requires special (ADA) accommodations?
      A: ICT is committed to creating and supporting equitable and inclusive learning environments. We would love to hear from you and work towards creating an inclusive, supportive learning environment.
    4. Q: When can we begin scheduling courses?
      A: Immediately! Our first Live On-Line Course is scheduled for the second week in April. There are currently four Live On-Line Courses scheduled for April. If you would like to schedule a course, please contact Jamie at (916) 704-4803 or
    5. Q: Who will teach these courses?
      A: Jamie teaches all ICT courses whether in person or live on-line as of early 2019. You will receive the same course curriculum and exceptional quality trainings which you are accustomed to. The title and STC certification number of the course will remain the same for live on-line courses.
    6. What if our sworn or professional staff do not have “take home” computers?
      A: Officers and professional staff can take the course from their duty desk computer or another on-site department computer as assigned. They will require WIFI access.
    7. Q: What do we need to do to facilitate the course in terms of IT support?
      A: Simply ensure that the computer or laptop is compatible and there is a WIFI connection. We will send out instructions to all registered students and will open the Zoom classroom one hour prior to training so the participants can test audio and video equipment prior to class.
    8. Q: How will we know staff attended?
      A: ICT will require staff to submit a personal roster via DocuSign. ICT’s courses comply with the training regulations put forth by the California Department of Corrections & Rehabilitation, the Corrections Standards Authority, and Standards & Training for Corrections. Therefore, we will maintain course records per current standards and submit copies of rosters and evaluations to departments within one week following the training events.
    9. Q: What about training materials?
      A: Once registered, the department will provide the work email address of the student to ICT. We will email the training materials, evaluation forms, handouts and examination (to ensure transfer of knowledge) directly to each participant.
    10. Q: Can participants use a cell phone for the class?
      A: Unfortunately, cell phone use is strictly prohibited. Laptops or desktops and a WIFI connection are required.
    11. Q: Following the course, when can we expect to receive documentation?
      A: ICT will make every effort to fax, email or mail documentation via USPS within one week of the course.
    12. Q: How will we pay for the courses?
      A: ICT complies with the training regulations put forth by the California Department of Corrections & Rehabilitation, the Corrections Standards Authority, and Standards & Training for Corrections.Contracts: For those who have current contracts with ICT, there will be no change to the method of payment.Other Payment Options: Additionally, ICT has several other payment options available upon request.
    13. Q: What is your price structure?
      A: While we are happy to work with counties to meet budgetary restrictions, our general price structure for all STC Certified training is $18.75 per hour per student pursuant to STC guidelines.
    14. Q: How many students are needed to schedule a course?
      A: The minimum number of students required for a single course is 12.If you are a small county with staffing or fiscal restrictions, please contact Jamie directly. We are happy to talk with you about your specific needs.As has always been our policy, smaller departments are free to combine students from two or more departments or work with other, larger departments when one or two staff need to attend training. This is always at the discretion of the larger department.
    15. Q: How will we ensure Academic Integrity?
      A: Jamie will be able to see each student on her screen. Students will be required to be present at their computers during training hours. Breaks will be provided pursuant to California law. A testing process will be included for each course so that transfer of learning is verified. An Academic Integrity Policy is being developed and each student will be required to sign this policy.
    16. Q: What courses can we choose from in the catalog?
      A: All the courses are available for this program except the instructor development courses.
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