Her positive spirit, enthusiasm, and her passion for involving staff at every level and throughout the process promoted a sense of ownership in those who had begun to grow disheartened under new pressures. With renewed vigor, increasingly more staff invested their energy under her leadership and coaching style.
It only takes a few minutes with [Ms. McDermott] to recognize her intelligence, enthusiasm, dedication, and her love for her work. She employs the admirable combination of firm structure and compassionate caring.
Jamie is a communication and professional relationship ninja! I learned a communication tool, a way of thinking about workplace relationships in every moment during the workshop. – Private Sector I.T. Executive
This is critical information for those seeking promotion and those doing the promoting. Our department discovered that we were lacking those who had skills in two critical competence areas while we were overloaded in one particular area. This explained why we were failing in recruitment and retention and pointed to a serious failure in terms of honoring diversity. Because of these findings, our management team has worked to change this dynamic beginning immediately. Thank you for this class!
Hands down, best instructor I’ve had in my career. As a Supervisor, I love hearing the custody staff talking about the class and what they learned. This is my third class with [Ms. McDermott] and she rocked it again. I am actively using the realistic, simple and effective tools I have learned and can’t wait until I can take another one of her classes.
Ms. McDermott is a high achieving individual with a work ethic that is unmatched. She has outstanding public speaking, coaching, and training skills. … but I think her most valuable assets are her unwavering positive attitude and solid leadership skills. She exudes a positive attitude that is contagious to others and … led to a team approach and a can do attitude when confronted with challenges. I have seen few that have her level of skill in this area.
I don’t make these claims in the abstract; I make them after having seen the results …. I have observed the results in the courtroom, I have had the opportunity to speak directly with the kids in the program, and I have happily heard of many success stories after they have completed the Compass Program and left the detention center.
… As a seasoned, professional facilitator, Ms. McDermott presented and demonstrated the core values of integrity, courage, honesty & trustworthiness. She demonstrated that ethics can be modeled, chosen, distinguished and applied. We learned that it is a decision available each day; so each day, we have an option and an opportunity to make a different choice. Additionally, she verbalized and described some of the root causes of fear/addiction; she classified one of the leading, underlying causes that prevents ethics from being a chosen response … This class changed the quality of my life & work!
I was immediately impressed by Donna’s command knowledge and practice of the subject matter… She not only clearly masters her material… it is also evident that she applies these principles in the real world.
During the past six months, I have worked closely with Ms. McDermott, who provided extensive training for our department. She provided team-building training for the management team and ethics training to all line staff. She also provided technical assistance in the area of arming and was especially helpful to me in creating new policies and procedures for the department. Ms. McDermott is very dedicated to the field of probation and has an outstanding work ethic.
D. R. “Jamie” McDermott,
CEO and Founder of ICT
“The answers to the real problems we face in restorative justice and public safety are never found in training manuals. Therefore, it is always a mistake to think we can teach people what to think. The goal, instead, should be to provide them with the tools they need to think through a problem, develop an ethical solution, and act in the face of profound stress. This is what ICT does. This is who we are.” – D. R. “Jamie” McDermott, MPPA
“One of the most thought provoking and self reflective trainings I have [participated in]. [I am] definitely leaving feeling inspired.” ” Best training I’ve had.” “Made me believe in myself and [my] qualities. I know now what I must do to be a great leader.” “I am grateful I got this opportunity to invest in my self and learn things I will use to continue to grow.” “I truly enjoyed learning about myself and the way I learn and the areas I can grow. Thank you for showing interest in who we really area as individuals.” “Took away so many valuable lessons. Thank you so much for everything you do.” “Jamie is great!! Awesome!! Made people come out of their comfort zone and that helped me have more confidence in myself. Thank you, Jamie.” – Graduates of Leadership Seminar
Jamie works with approximately 10,000 people per year. This is what they have to say about the training they received.
“Amazing class! I learned many new skills … . Jamie’s humor and energy made the class exciting.” “This should be a mandatory class for all staff at the department. Jamie is an excellent instructor.” – Division Director
“Phenomenal seminar! We need more of this.” “I love listening to Jamie speak. She provides real life scenarios from direct experience in law enforcement that cause us to think. Her stories and wisdom are something that make her classes enjoyable. I really enjoyed learning about implicit bias.” “Thank you for opening my eyes!”
“Love the tools provided and also love the way Jamie paints pictures with words and provides meaningful examples.”
Evidence Based Tools That Enhance Proactive Risk Management: When staff and leaders know how to assess what is needed in challenging, even dangerous, high risk situations, risk is mitigated and the appropriate course of action becomes clear. If you have attended one of Jamie’s courses, you have experienced, first hand, the fascinating, revolutionary and fun connections that occur when using these cards to identify needs and thereby, the solutions to complex issues.
“I wish someone would have taught me this in grade school. I would have had a different life.” -Juvenile Corrections Officer
“I used these last night before having a challenging conversation and am totally amazed at how well they worked! The conversation went so much better than I could have imagined.” – Human Resources Director
To learn more, visit our product page.
“After purchasing a deck for work at the seminar, I found myself pulling the cards out of my briefcase and using them with my wife and children. Initially, I was shocked how much the story in my head about what was happening did not match what their actual feelings/needs were. I understand my family and coworkers so much better now. I can’t express the level of gratitude that I feel as your class (Conscious Communication) and this simple tool have changed the tone and my interactions with my family and in my workplace. People are noticing the change in my approach and they appreciate the new level of conversational skills I am practicing and that feels very rewarding. The clear and easy to use tools allowed me to manage conversations in a way that my intentions now match the outcomes I want. This has changed how I communicate at home, with people I really care about in very meaningful ways. This is so simple and I wish I would have learned these skills long ago. Thank you for this skill set. I really appreciate how your seminars translate as much to home life as to the office.”
– Executive Team Member
• Serve public safety organizations that are committed to building competencies and a plan for ongoing success in personnel, sworn and non-sworn
• Specialize in the creation and delivery of dynamic, learner-centered training curricula
• Provide proven, expert, and credible training that is specifically designed to develop positive leadership and management skills in probation, police, sheriff’s and prison personnel
• Analyze current trends and best practices that stem from direct experience in the field to bring the most up-to-date, advanced training available