[ICT] provides the most motivating and unique training I have seen in my thirty years of probation work! Donna’s style and ability to tailor the training to your department makes ICT an agent for positive change in your organization.
I was assigned to take [ICT’s three day] Leadership Seminar … it was without a doubt, the best training that I have attended in my 19 years with this department. Ms. McDermott had keen insight into the future of this department and challenged us to share in that vision. Not only did we have the challenge of looking at our careers, and our fit in the future here, but we had a team building experience that will enhance our ability to work together as a team. We all left the training with a renewed hope for the future of our department and the role that we play in it…
Now I understand current police shootings: the science behind it and how to prevent it through training. This should be mandatory training. Charismatic, motivational instructor … most thought provoking class I’ve ever taken.
Island Consulting & Training [delivered] an [Ethical Decision Making & Risk Management] class for 95 of our … Department’s supervisors and managers. As a Training Manager, I expect the best training for our staff and Ms. Donna McDermott exceeded my standards.
I cannot recommend Island Consulting more highly. Staff internalized the material, demonstrated their understanding of the information and were able to present the material to the class. The excitement generated by the instructor and our staff was remarkable. This is our second three day leadership seminar. The results were, again, outstanding.
I don’t make these claims in the abstract; I make them after having seen the results …. I have observed the results in the courtroom, I have had the opportunity to speak directly with the kids in the program, and I have happily heard of many success stories after they have completed the Compass Program and left the detention center.
Understanding the learning process beginning with unconscious incompetence was extremely useful to me. This helps me to better evaluate and understand the training needs of different staff. Great tool.
I was immediately impressed by Donna’s command knowledge and practice of the subject matter… She not only clearly masters her material… it is also evident that she applies these principles in the real world.
It only takes a few minutes with [Ms. McDermott] to recognize her intelligence, enthusiasm, dedication, and her love for her work. She employs the admirable combination of firm structure and compassionate caring.
This is critical information for those seeking promotion and those doing the promoting. Our department discovered that we were lacking those who had skills in two critical competence areas while we were overloaded in one particular area. This explained why we were failing in recruitment and retention and pointed to a serious failure in terms of honoring diversity. Because of these findings, our management team has worked to change this dynamic beginning immediately. Thank you for this class!
D. R. “Jamie” McDermott,
CEO and Founder of ICT
“The answers to the real problems we face in restorative justice and public safety are never found in training manuals. Therefore, it is always a mistake to think we can teach people what to think. The goal, instead, should be to provide them with the tools they need to think through a problem, develop an ethical solution, and act in the face of profound stress. This is what ICT does. This is who we are.” – D. R. “Jamie” McDermott, MPPA
Here’s what some of the 14,000 ICT seminar and training participants are saying.
“Amazing class! I learned many new skills … . Jamie’s humor and energy made the class exciting.” “This should be a mandatory class for all staff at the department. Jamie is an excellent instructor.” – Division Director
“Phenomenal seminar! We need more of this.” “I love listening to Jamie speak. She provides real life scenarios from direct experience in law enforcement that cause us to think. Her stories and wisdom are something that make her classes enjoyable. I really enjoyed learning about implicit bias.” “Thank you for opening my eyes!”
“Love the tools provided and also love the way Jamie paints pictures with words and provides meaningful examples.”
Evidence Based Tools That Enhance Proactive Risk Management: When staff and leaders know how to assess what is needed in challenging, even dangerous, high risk situations, risk is mitigated and the appropriate course of action becomes clear. If you have attended one of Jamie’s courses, you have experienced, first hand, the fascinating, revolutionary and fun connections that occur when using these cards to identify needs and thereby, the solutions to complex issues.
“I wish someone would have taught me this in grade school. I would have had a different life.” -Juvenile Corrections Officer
“I used these last night before having a challenging conversation and am totally amazed at how well they worked! The conversation went so much better than I could have imagined.” – Human Resources Director
To learn more, visit our product page.
“After purchasing a deck for work at the seminar, I found myself pulling the cards out of my briefcase and using them with my wife and children. Initially, I was shocked how much the story in my head about what was happening did not match what their actual feelings/needs were. I understand my family and coworkers so much better now. I can’t express the level of gratitude that I feel as your class (Conscious Communication) and this simple tool have changed the tone and my interactions with my family and in my workplace. People are noticing the change in my approach and they appreciate the new level of conversational skills I am practicing and that feels very rewarding. The clear and easy to use tools allowed me to manage conversations in a way that my intentions now match the outcomes I want. This has changed how I communicate at home, with people I really care about in very meaningful ways. This is so simple and I wish I would have learned these skills long ago. Thank you for this skill set. I really appreciate how your seminars translate as much to home life as to the office.”
– Executive Team Member
• Serve public safety organizations that are committed to building competencies and a plan for ongoing success in personnel, sworn and non-sworn
• Specialize in the creation and delivery of dynamic, learner-centered training curricula
• Provide proven, expert, and credible training that is specifically designed to develop positive leadership and management skills in probation, police, sheriff’s and prison personnel
• Analyze current trends and best practices that stem from direct experience in the field to bring the most up-to-date, advanced training available