… As a seasoned, professional facilitator, Ms. McDermott presented and demonstrated the core values of integrity, courage, honesty & trustworthiness. She demonstrated that ethics can be modeled, chosen, distinguished and applied. We learned that it is a decision available each day; so each day, we have an option and an opportunity to make a different choice. Additionally, she verbalized and described some of the root causes of fear/addiction; she classified one of the leading, underlying causes that prevents ethics from being a chosen response … This class changed the quality of my life & work!
It must be immensely gratifying to facilitate the degree of growth and interpersonal insight in people I observed in the three days you spent with us.
Ms. McDermott is a high achieving individual with a work ethic that is unmatched. She has outstanding public speaking, coaching, and training skills. … but I think her most valuable assets are her unwavering positive attitude and solid leadership skills. She exudes a positive attitude that is contagious to others and … led to a team approach and a can do attitude when confronted with challenges. I have seen few that have her level of skill in this area.
I came to [ICT’s three day Leadership Seminar] expecting the same old, same old. I was shocked to not only find myself loving the course but learning things about my work community that I had never even considered. My outlook towards each person has changed and the things I learned about myself made a powerful impact on my life, paths, and choices that are now, crystal clear. Now, I will make those choices based on conscious decisions. My eyes are wide open!
Hands down, best instructor I’ve had in my career. As a Supervisor, I love hearing the custody staff talking about the class and what they learned. This is my third class with [Ms. McDermott] and she rocked it again. I am actively using the realistic, simple and effective tools I have learned and can’t wait until I can take another one of her classes.
This seminar provided real tools that I can take back and implement immediately to create change. The information about old brain/new brain (neurobiological responses) to fear was amazing and I can take that back to make officers and the public safer. It gives me hope with all that is happening with police shootings. We can fix this and now, I know how.
Now I understand current police shootings: the science behind it and how to prevent it through training. This should be mandatory training. Charismatic, motivational instructor … most thought provoking class I’ve ever taken.
Our department has struggled with meetings for years. They have been so bad, for so long, that people simply refuse to come. Therefore, our ability to disperse critical information is crippled. During this training, we found ourselves looking at one another and lights went on all over the room for our managers. It is so simple yet we have not had these tools before. During the class, we formulated a new meeting agenda template and are actually excited about our next meeting! The class was also a lot of fun, an added bonus. Thank you!
[ICT] provides the most motivating and unique training I have seen in my thirty years of probation work! Donna’s style and ability to tailor the training to your department makes ICT an agent for positive change in your organization.
It only takes a few minutes with [Ms. McDermott] to recognize her intelligence, enthusiasm, dedication, and her love for her work. She employs the admirable combination of firm structure and compassionate caring.
D.R. “Jamie” McDermott,
CEO and Founder of ICT
“The answers to the real problems we face in restorative justice and public safety are never found in training manuals. Therefore, it is always a mistake to think we can teach people what to think. The goal, instead, should be to provide them with the tools they need to think through a problem, develop an ethical solution, and act in the face of profound stress. This is what ICT does. This is who we are.” – D.R. “Jamie” McDermott, MPPA
“Thank you so much for always providing our department with the outstanding training that you share with our staff. The Leadership Academy was no different, I was approached on several occasions by some of the staff attending the Leadership Academy and heard nothing but positive comments on how much they were enjoying their leadership training!!”
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“I wish someone would have taught me this in grade school. I would have had a different life.” -Juvenile Corrections Officer
• Serve public safety organizations that are committed to building competencies and a plan for ongoing success in personnel, sworn and non-sworn
• Specialize in the creation and delivery of dynamic, learner-centered training curricula
• Provide proven, expert, and credible training that is specifically designed to develop positive leadership and management skills in probation, police, sheriff’s and prison personnel
• Analyze current trends and best practices that stem from direct experience in the field to bring the most up-to-date, advanced training available