Exceptional Training for Law Enforcement Professionals

    What People are Saying about ICT:
    Our department has struggled with meetings for years. They have been so bad, for so long, that people simply refuse to come. Therefore, our ability to disperse critical information is crippled. During this training, we found ourselves looking at one another and lights went on all over the room for our managers. It is so simple yet we have not had these tools before. During the class, we formulated a new meeting agenda template and are actually excited about our next meeting! The class was also a lot of fun, an added bonus. Thank you!

    D. R. “Jamie” McDermott,
    CEO and Founder of ICT


    “The answers to the real problems we face in restorative justice and public safety are never found in training manuals. Therefore, it is always a mistake to think we can teach people what to think. The goal, instead, should be to provide them with the tools they need to think through a problem, develop an ethical solution, and act in the face of profound stress. This is what ICT does. This is who we are.” – D. R. “Jamie” McDermott, MPPA


    Here’s what some of the 16,000 ICT seminar and training participants from 51 counties and 86 departments are saying.

    “Amazing class! I learned many new skills … . Jamie’s humor and energy made the class exciting.”  “This should be a mandatory class for all staff at the department. Jamie is an excellent instructor.” – Division Director

    “Phenomenal seminar! We need more of this.”  “I love listening to Jamie speak. She provides real life scenarios from direct experience in law enforcement that cause us to think. Her stories and wisdom are something that make her classes enjoyable. I really enjoyed learning about implicit bias.”  “Thank you for opening my eyes!”
    “Love the tools provided and also love the way Jamie paints pictures with words and provides meaningful examples.”

    Evidence Based Tools That Enhance Proactive Risk Management: When staff and leaders know how to assess what is needed in challenging, even dangerous, high risk situations, risk is mitigated and the appropriate course of action becomes clear. If you have attended one of Jamie’s courses, you have experienced, first hand, the fascinating, revolutionary and fun connections that occur when using these cards to identify needs and thereby, the solutions to complex issues.

    “I wish someone would have taught me this in grade school. I would have had a different life.” -Juvenile Corrections Officer

    “I used these last night before having a challenging conversation and am totally amazed at how well they worked! The conversation went so much better than I could have imagined.” – Human Resources Director

    To learn more, visit our product page.

    “After purchasing a deck for work at the seminar, I found myself pulling the cards out of my briefcase and using them with my wife and children. Initially, I was shocked how much the story in my head about what was happening did not match what their actual feelings/needs were. I understand my family and coworkers so much better now. I can’t express the level of gratitude that I feel as your class (Conscious Communication) and this simple tool have changed the tone and my interactions with my family and in my workplace. People are noticing the change in my approach and they appreciate the new level of conversational skills I am practicing and that feels very rewarding. The clear and easy to use tools allowed me to manage conversations in a way that my intentions now match the outcomes I want. This has changed how I communicate at home, with people I really care about in very meaningful ways. This is so simple and I wish I would have learned these skills long ago. Thank you for this skill set. I really appreciate how your seminars translate as much to home life as to the office.”
    – Executive Team Member

    Graduates of Three Day Leadership Academy “Thank you so much for always providing our department with the outstanding training that you share with our staff. The Leadership Academy was no different, I was approached on several occasions by some of the staff attending the Leadership Academy and heard nothing but positive comments on how much they were enjoying their leadership training!!”


    “By far, the best training I have attended during my 22 year career in law enforcement. … ” – Division Chief


    ICT’s Mission

    Serve public safety organizations that are committed to building competencies and a plan for ongoing success in personnel, sworn and non-sworn

    Specialize in the creation and delivery of dynamic, learner-centered training curricula

    Provide proven, expert, and credible training that is specifically designed to develop positive leadership and management skills in probation, police, sheriff’s and prison personnel

    Analyze current trends and best practices that stem from direct experience in the field to bring the most up-to-date, advanced training available

    ICT’s courses comply with the training regulations put forth by the California Department of Corrections & Rehabilitation, the Corrections Standards Authority, and Standards & Training for Corrections.
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